We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from pulseboat.com. Please read it carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options.

Return Process

To request a return, you must email us at [email protected]. Include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Do not send your item back without prior approval, as this may delay processing.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless otherwise agreed. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee receipt of returned items and are not responsible for loss or damage during transit.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of approval or rejection of your refund. 

Exchanges

We do not offer direct exchanges. If you want a different item, you must return the original item for a refund and place a new order. This ensures faster processing and correct fulfillment.

Non-Returnable Items

Some items cannot be returned, including gift cards and products marked as final sale. If you are unsure about an item’s return eligibility, please contact us before purchasing.

Contact Information

If you have any questions about this Return and Refund Policy or need help with a return, contact us at [email protected]. We are here to assist you and will respond as quickly as possible.